We guarantee to refund or exchange on any item you aren't 100% happy with when you return it to us in an unused and saleable condition. We must be advised of your intention to return within 14 days of receipt. You must return your order (or elements of your order) at your expense and we advise using a tracked delivery service. We will not be held responsible for missing returns.
Refunds will be credited to your account in full (less the original delivery charge) within 5 working days. In the case of an exchange, any increase in cost for the new item will need to be paid prior to the new order being shipped. If money is owed to you, this will be credited to your account within 5 working days. Postage rates for the replacement order apply as normal.
If you would like to return an item, please notify us by sending an email to firstname.lastname@example.org and we will reply with instructions.